All customers deserve the safety they need
The goods are transported with the insurance coverage required by legislation in force (Italian Legislative Decree no. 286/2005), but on request by the customer we are able to give any kind of additional insurance (policy on behalf of the entitled party) with a leading insurance company.
In the rare cases in which during transport, for reasons attributable to us, our customers' goods are damaged, our claims office (firstname.lastname@example.org) is responsible for carrying out all the necessary paperwork to obtain compensation for damages.
See Italian Legislative Decree no. 286 Article 10
Limits to compensation for loss or damage to transported things.
1. Article 1696 of the Italian Civil Code includes, in order, the following paragraphs: "Compensation payable by the carrier cannot exceed one euro per kilogram of gross weight of the lost or damaged goods in domestic transport and the amount referred to in Article 23, paragraph 3, of the Convention for the road freight transport, ratified by law no. 1621 of 6 December 1960, as amended, in international transport. The provision in the preceding paragraph cannot be waived in favour of the carrier except in the cases and in the manner provided for by special laws and by applicable international conventions. The carrier cannot rely on the limitation of liability provided for in his favour by this article if evidence is produced that the loss or damage of the goods were determined by intent or gross negligence of the carrier or its servants and agents, or by any other entity it employed for the performance of the carriage, when these individuals have acted in their official capacity”.